Job Title: Maintenance Technician

Reports to: Operations Manager

Direct Reports: NA

Purpose: Maintains plant and flower arrangements to Benholm quality standards at assigned customer sites and in line with the set timescales required. Products to be maintained range from exotic tropical plant displays to fresh flower arrangements, entrance arches to framed moss wall panels, bespoke built-in planters to high-level trailing features and giant green walls.

Job Duties:

• Visit customers’ sites at agreed intervals to water, clean, feed, prune, etc. and replace plant and flower arrangements as necessary, all in accordance with the standards set out in the Benholm Maintenance Manual.
• Inspect plant arrangements and manage pest control as required.
• As needed, work onsite at Benholm to support the planting and preparation of Benholm products in time for delivery and installation to customer sites (refer to Production Specialist job description for details).
• Undertake installation work as required from time to time (refer to Creative Installer job description for details).
• Loading and unloading of vans including any associated tools & equipment necessary for maintenance routines to be managed efficiently.
• Unload van once assigned work has been completed ensuring all tools and equipment are returned and stored in a clean, tidy, and organised state.
• Complete timesheets & relevant process documentation as necessary.
• Work through any Health & Safety issues as they arise liaising with the customer and/or Operations Manager as needed.
• Provide feedback to the Head of Production for continual improvement.
• Proactively identify and refer opportunities for new business to Sales team.

Key Metrics

Meeting Benholm maintenance quality standards at all times, meeting maintenance timelines for assigned work, replacement plants managed at acceptable levels, Customer feedback scores & referrals, Zero H&S incidents.

Key Skills, Attributes & Experience

• Previous experience within horticulture or florist work is preferred.
• Experience in customer-facing field service roles would be considered
• Impeccable customer service skills with excellent communication.
• This is a customer-facing role which requires being well-presented and polite.
• Care and attention to detail.
• Reliable
• Physically fit (as this role requires lifting and moving items safely) and able to work at height.
• Own transport required as work premises is not near any public transport.

A negotiable salary based on experience is on offer in addition to an attractive benefits package. 45-hour working week, Mon – Fri with a normal start time of 6 am. Some flexibility is available.

Job Title: Maintenance Technician

Reports to: Operations Manager

Direct Reports: NA

Purpose: Maintains plant and flower arrangements to Benholm quality standards at assigned customer sites and in line with the set timescales required. Products to be maintained range from exotic tropical plant displays to fresh flower arrangements, entrance arches to framed moss wall panels, bespoke built-in planters to high-level trailing features and giant green walls.

Job Duties:

• Visit customers’ sites at agreed intervals to water, clean, feed, prune, etc. and replace plant and flower arrangements as necessary, all in accordance with the standards set out in the Benholm Maintenance Manual.
• Inspect plant arrangements and manage pest control as required.
• As needed, work onsite at Benholm to support the planting and preparation of Benholm products in time for delivery and installation to customer sites (refer to Production Specialist job description for details).
• Undertake installation work as required from time to time (refer to Creative Installer job description for details).
• Loading and unloading of vans including any associated tools & equipment necessary for maintenance routines to be managed efficiently.
• Unload van once assigned work has been completed ensuring all tools and equipment are returned and stored in a clean, tidy, and organised state.
• Complete timesheets & relevant process documentation as necessary.
• Work through any Health & Safety issues as they arise liaising with the customer and/or Operations Manager as needed.
• Provide feedback to the Head of Production for continual improvement.
• Proactively identify and refer opportunities for new business to Sales team.

Key Metrics

Meeting Benholm maintenance quality standards at all times, meeting maintenance timelines for assigned work, replacement plants managed at acceptable levels, Customer feedback scores & referrals, Zero H&S incidents.

Key Skills, Attributes & Experience

• Previous experience within horticulture or florist work is preferred.
• Experience in customer-facing field service roles would be considered
• Impeccable customer service skills with excellent communication.
• This is a customer-facing role which requires being well-presented and polite.
• Care and attention to detail.
• Reliable
• Physically fit (as this role requires lifting and moving items safely) and able to work at height.
• Own transport required as work premises is not near any public transport.

A negotiable salary based on experience is on offer in addition to an attractive benefits package. 45-hour working week, Mon – Fri with a normal start time of 6 am. Some flexibility is available.

Job Title: Creative Installer

Reports to: Operations Manager

Direct Reports: NA

Purpose: Executes the preparation, delivery and installation of Benholm products and services at  customer sites. Products range from exotic tropical plant displays to fresh flower arrangements, entrance arches to framed moss wall panels, bespoke built-in planters to high-level trailing features, giant green walls to bespoke branded signage, etc.

Job Duties:

• Install Benholm products at customer sites including, but not limited to, the installation of plant pots, hanging baskets, moss walls, living walls and any associated signage or structures, frameworks and joinery required to complete the job to plan and at the superior quality standards synonymous with Benholm.
• Work with the Head of Production to support the planting and preparation of Benholm products in time for delivery and installation to customer sites (refer to Production Specialist job description for details).
• Undertakes Maintenance work as needed from time to time (refer to Maintenance Technician job description for details).
• Loading and unloading of vans including any associated tools & equipment necessary for installation to be completed.
• Anticipates potential issues and obstacles to ensure installations are correct and as planned without the need for additional trips or re-work. Creatively resolves issues as they arise to ensure installation matches Benholm quality standards while maintaining efficient use of time.  Provide feedback to the Head of Production for continual improvement.
• Unload van once assigned work has been completed ensuring all tools and equipment are returned and stored in a clean, tidy, and organised state.
• Complete timesheets & relevant installation process documentation as necessary.
• Work through any Health & Safety issues as they arise liaising with the customer and/or Operations Manager as needed.
• Assisting marketing efforts with photography at customer sites as needed from time to time.

Key Metrics

Meeting planned installation dates at Benholm quality standards, Customer feedback scores & referrals, No “re-work”, Zero H&S incidents.

Key Skills, Attributes & Experience

• Experience or training in either horticulture, joinery/carpentry, landscaping, DIY, or florist work.
• Creative flair with ability to independently resolve problems. “Can Do” approach to work.
• Care and attention to detail.
• Customer oriented with excellent communication skills.
• Reliable and able to work to tight timelines.
• Physically fit (as this role requires lifting and moving items safely) and able to work at height.
• Own transport required as work premises is not near any public transport.

A negotiable salary based on experience is on offer in addition to an attractive benefits package. 45-hour working week, Mon – Fri with a normal start time of 6 am. Some flexibility is available.

Job Title: Production Specialist

Reports to: Head of Production

Direct Reports: NA

Purpose: Supports the preparation and production of plants and flowers on-site at Benholm for delivery to customer sites. Products range from exotic tropical plant displays to fresh flower arrangements, entrance arches to framed moss wall panels, bespoke built-in planters to high-level trailing features, giant green walls to bespoke branded signage, etc.

Job Duties:

• Supports the Head of Production by planting up and preparing products in line with sales orders/job sheets.
• Prepares products in line with superior Benholm Quality standards with correct components selected and with watering systems utilized correctly and effectively.

• Maintains a tidy and organised production area.
• Assists the Head of Production in tracking stock levels to anticipate any additional stock that may be required.

• Undertakes installation or maintenance work as needed from time to time (refer to Creative Installer and Maintenance Technician job descriptions for details).

Key Metrics

Meeting delivery targets at Benholm quality standards, no “re-work”, zero negative feedback from Creative Installers and Maintenance Technicians, stock maintained to required levels at all times, production area maintained to professional standards.

Key Skills, Attributes & Experience

• Organized
• Able to work to tight timelines on own or as part of a team.
• Creative flair.
• Ideally experienced or trained in horticulture or floristry.
• Physically fit as this role requires lifting and moving items safely.
• Own transport required as work premises is not near any public transport.

A negotiable salary based on experience is on offer in addition to an attractive benefits package. 45-hour working week, Mon – Fri with a normal start time of 6 am. Some flexibility is available.